Returns & Exchanges
At The Luxury Watch Company, we are committed to providing an exceptional experience and offer a 30-day window for returns or exchanges on all timepieces in their original, unworn condition. Each return undergoes a rigorous inspection by our master horologists to ensure the integrity and authenticity of the piece.
Initiate Your Request
Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) and a prepaid, insured shipping label.
Secure Packaging
Place the watch in its original presentation box with all certificates, warranty cards, and protective films intact, then secure it inside a sturdy shipping carton.
Insured Transit
Affix the provided high-value shipping label to your package and drop it off at an authorized carrier location to ensure your timepiece is fully insured during transit.
Inspection and Refund
Once received, our specialists will verify the condition of the watch within 3-5 business days, after which your refund or exchange will be processed immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing